Last updated: 23 August 2026

Thank you for choosing Asa.

These Terms of Sale apply when you purchase Asa Botanicals products directly through our website as a consumer. They explain how orders, payment, delivery, cancellations and returns work.

If you are purchasing Asa products for resale or other business purposes, your purchase is instead governed by our Trade Terms & Conditions.

By placing an order through our website, you agree to these Terms of Sale.

Placing an order

Products may be purchased directly through our website.

When you place an order, you will receive confirmation that we have received it. Your order is accepted when we send confirmation that your order is being processed.

If we are unable to accept your order, for example because a product is unavailable, there has been an error in the price or description, or we are unable to deliver to your location, we will let you know and refund any payment you have made.

Prices and payment

All prices are shown in Pounds Sterling (£).

Any applicable delivery charges will be shown before you complete your purchase.

Payment is taken securely through the payment methods available at checkout. Payment must be received before your order is dispatched.

We may change our prices from time to time, but this will not affect an order that has already been accepted.

Delivery

We usually dispatch orders within 3–5 working days, unless otherwise stated on the website or agreed with you.

Delivery times shown at checkout are estimates and may occasionally vary.

Unless we have agreed otherwise with you, your order will be delivered within 30 days of the order being accepted.

If your order is delayed, lost or damaged in transit, please contact us at hello@asabotanicals.co.uk and we will work with you to resolve the issue.

Handmade products

Our products are handmade in small batches using natural ingredients.

Because of this, slight variations in colour, texture, scent and appearance may occur between batches. These natural variations are part of the character of our products and do not affect their intended use or quality.

Product information

We take care to ensure that our product descriptions and information are accurate.

Information provided about our products is for general information and is not a substitute for professional medical advice, diagnosis or treatment.

If you have concerns about a medical or skin condition, pregnancy, allergies or medication, please seek advice from an appropriate healthcare professional before using our products.

Please follow any directions and precautions provided with the product.

Our products are for external use only.

Individual skin can respond differently to botanical ingredients. Please discontinue use if irritation occurs.

Full ingredient lists are provided for each product. Please check these before purchasing if you have known allergies or sensitivities.

Changing your mind

When purchasing online as a consumer, you generally have the right to change your mind.

You may tell us that you wish to cancel your order at any time from placing your order until 14 days after you receive your goods.

To cancel, email hello@asabotanicals.co.uk and tell us clearly that you wish to cancel your order. You may use the model cancellation form at the bottom of this page, but you do not have to use it.

Once you have told us that you wish to cancel, you have a further 14 days to return the goods. We will provide you with the return address and any information you need to return your order.

Unless the goods are faulty, damaged or not as described, you are responsible for the cost of returning them to us.

Please take reasonable care of products while they are in your possession. We may reduce a refund where the value of an item has been diminished by handling beyond what would reasonably be necessary to inspect it.

For hygiene reasons, please do not use skincare products if you intend to return them. This does not affect your rights where a product is faulty, damaged or not as described.

Refunds

If you exercise your right to cancel, we will refund the price you paid for the returned goods together with any standard delivery charge you paid when placing your order.

If you chose a delivery option that cost more than our standard delivery option, we are not required to refund the additional amount.

Unless the goods are faulty, damaged or not as described, you are responsible for the cost of returning them to us.

We will make the refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have sent them back if this is earlier.

Refunds will normally be made using the same payment method used for the original purchase.

Faulty, damaged or incorrect products

We want your Asa products to reach you as they should.

If your order arrives damaged or incorrect, please contact hello@asabotanicals.co.uk within 48 hours of receiving it where possible, so that we can resolve the issue promptly.

We may ask you to provide photographs or return the product so that we can understand the problem.

Where appropriate, we will provide a refund, replacement or other remedy in accordance with your legal rights.

Nothing in these Terms limits your statutory rights, including your rights under the Consumer Rights Act 2015.

Governing law

These Terms of Sale are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you will continue to benefit from any mandatory protections given to you by the laws of the part of the UK in which you live.

Nothing in these Terms affects any rights you have to bring proceedings in a court available to you under applicable law.

Changes to these terms

We may update these Terms of Sale from time to time.

The terms that apply to your purchase will be those in force when you place your order.

The latest version will be published on this page together with its revision date.

Contact

If you have any questions about these Terms of Sale, please contact:

Asa Botanicals
Email:hello@asabotanicals.co.uk

Model cancellation form

You may use this form if you wish to cancel your order, but you do not have to use it. You can also simply email us at hello@asabotanicals.co.uk and clearly tell us that you wish to cancel.

To: Asa Botanicals
Email: hello@asabotanicals.co.uk

I hereby give notice that I cancel my contract for the sale of the following goods:

Goods ordered:

Order date:

Date received:

Name:

Address:

Signature:

Date: